I only get their vegie burrito bowl and they still don't include it in their lunch deal. Maybe if I order the lunch deal and ask them not to include the tortilla I might find a loophole for this enduringly silly system.
I bought my usual veggie burrito bowl but brought a drink from elsewhere since they don't have any combo deals I can get.
I have been going there occasionally for years and while I have had some crappy service (see old review below), most of the service has been good and the young woman who served me today was lovely. Even with my annoying questions about gluten she was helpful and very pleasant. The burrito bowls of late have been better than both GyGs salty fast food AND even Zambrerro's burrito bowls.
The tables and area in general is pretty manky and in need of attention but it's tolerable. That's about the only thing gyg has over Burrito Bar.
Old review:
Usually the food is fine and veg burritos are better than GyG but not as good as Zambrerro.
They have an lunch offer to get a burrito and stuff but they can't alter it at all. When I asked if I can get a burrito bowl in the meal she said no but then offered me another option. What was her genius suggestion, she pointed to burrito bowl on the menu and told me I can buy it on its own. Hard to imagine she could say that without meaning it in a facetious way.
(EDIT: I have never emailed them as their reply requested. I'd rather businesses just get their act together instead of trying to bribe customers individually)