Burtons Grill & Bar

I was so excited to try Burtons with their huge gluten free menu, but I was really disappointed. I ordered an appetizer of the bread and it was so tough and dry. Still, I was excited for my entree. I ordered a warm lobster roll with fries. The fries were AMAZING. I actually have a hard time finding good GF fries but theirs were fantastic—which is why I gave 2 stars. The lobster was okay but the bun was pretty gross. The whole thing was just dry and not flavorful at all. The service was not good either :( I got 1 refill after eating most of my meal without a drink (except the table water), and we sat there for 30 minutes waiting to pay. Hopefully today was just an off day for them but based on my experience today, I don’t recommend it.

I normally don’t review places. We have been to Burton’s several times before, no issues. This time, it didn’t turn out well. My wife ALWAYS tells the waitress/waiter this exact wording: “I have a gluten allergy”. She then proceeded to order her food, I order mine gluten free as well and when it came to our daughter, the waitress asked if her order will be gluten free and we told her no. The turn around time has always been consistently quick but this time it took longer than normal. When the food comes out, we think nothing of it and proceed to eat. It wasn’t until my wife was 3/4 of the way done with her burger she noticed her burger bun was different than mine. They came out with the same pick and everything. Her bun was shiny and mine was as a normal gf bun. My wife then went to ask for the waitress to come out as we haven’t seen her and she didn’t come by to do a table check. We waited for a few and then I tasted the bun and I instantly knew it was a regular brioche bun. I asked for the MOD who came out and confirmed our fears, my wife was glutened. Her allergy is to the point she may need an EpiPen which I keep on my at all times when we go anywhere. The manager apologized and said our meal was free but the damage has been done. Right now, she just had a minor headache and I pray I don’t have to use the pen. Just be mindful of going as they really do pride themselves on kitchen safety but we as humans can make errors and tonight was one. With my wife’s anxiety, I highly doubt we will ever return to a Burtons due to a new fear the situation will occur again. It’s a shame as they have really good options for GF. Just be cautious if you have a GF allergy.

Excellent gluten free focaccia and chicken Alfredo. Staff were super proactive about checking all food allergies