Busboys and Poets

First time at this location but not first time at the franchise. Atmosphere and general service: We had to wait a minute or two for the hostess to come talk to us and seat us (it was a Sunday afternoon and we were the only ones standing at the door so it wasn’t busy). After seating, we waited about 10-15 minutes to get water or any type of service. We flagged down two servers and the manager in the process. The menu for that specific time (brunch) had multiple items marked as unavailable for weekend brunch, which made no sense…why put it on if it’s not available? Or at least, write it in something else other than 8.5 font. The restaurant was at less than 50% capacity but food took almost 30 mins. We came in at 2:20, they took our order at around 2:35, food came out at 3:01 (two basic entrees and an app). Food runner was fake-nice and passive-aggressive…uncalled for. Server (after assignment) was really nice. He did his best, all things considered. Manager tried to help as well, which was nice. Food: App: we got crispy Brussels sports. Perfect amount of sweet and savory, pretty on point. Would absolutely get it again. Entree #1: vegan chicken sandwich. Was meh. The soy protein had good texture and consistency but it was lacking flavor. Even dipping it in ketchup and dowsing it in hot sauce couldn’t rescue it. Entree #2: Lamb burger with gluten free bread. Meat was pretty good, well seasoned. But bread was cold. Not warm, just cold. Fries with entrees: cooked perfectly but again, they lack flavor (but ketchup and bbq sauce rescued them…thank god). I will not come back to this location and I’ll think twice before going back to another location. But I just might door dash them Brussels sprouts.

I love how they have a variety of vegan, gluten-free, and/or vegetarian options that are clearly labeled on the menu. The menu is well rounded, service is solid, food is above average, environment is cozy, and the wait isn't long. We will do brunch here again. Brunch seems to be the big feature of this place.