Years of being loyal customers including our wedding cake. Recently special ordered a cake for a birthday. Struggled to communicate with the person who manages the special orders. They misspelled the name, overmixed cake, and poorly executed "design". I was embarrassed to present this to the guest of honor. No one enjoyed it, 3/4 of the cake went into the trash bin, $130 waste. Fast forward to today, we had a gift card and because of previous experiences got a cake-in-a-pinch which had historically been better. Same story, rubbery texture so they continue to severely over-mix the batter (please google gluten and cake making, people) and flavorless except for sweet. I'm afraid after 10 years of visiting this bakery, we are done.