Charlotte's Tea House

ABSOLUTELY ATROCIOUS !! Do not come here ! I visited this place with my mum for some lunch . We first walked into the cafe with high hopes , we were greeted by a lovely young lad and that is the only reason I am giving it one star because he was lovely and deserves a new job . Anyway we sat down and then got are order taken .. the old man that served us was disgustingly rude making us feel rushed to place an order. Soon after we received are food which was horrendous. My mum ordered a gluten free chicken sandwich and a gluten free scone , the sandwich had about one piece of chicken and hardly any sauce , and the scone was so awful we refused to pay ! I Myself ordered a jacket potato which was worse than school dinners . I will 100% never be returning as I could make something better at home . I do hope the young lad that was there finds another job as this place was negative , rude and dirty. The prices alap were unbelievable And I am shocked that there are 5 star reviews. 👎

After six years in Australia, my husband and I were looking forward to return to Charlottes Tea House. Despite the bustling atmosphere, with one young server expertly managing the flow of orders, our visit took an unexpected turn. Opting for a gluten-free Cornish Ploughman's, I found myself facing a rather disheartening encounter with one of the older kitchen staff. The kitchen assistance/cook came from the kitchen with the docket in her hand,glanced at the docket and grunted at me "What can't you eat?" Naturally, I replied, "Wheat." Her response? Another dismissive grunt followed by, "Can you eat coleslaw?" To which I affirmed, "As long as it's wheat-free." With an eye-roll, she trotted off without a word. When my meal arrived, without coleslaw, it became apparent that confusion had prevailed in the kitchen leaving her stumped, leaving my plate looking as though the food had been haphazardly thrown together. No explanation or any attempt rectify the meal only compounded the disappointment. It's disheartening to encounter such lapses, especially for someone like myself, whose gluten intolerance isn't a matter of choice but a dietary necessity also eating out is now a treat due to the cost of living. While the service from the delightful young server was exceptional, the discourtesy displayed by the older kitchen staff member cast a shadow over our visit. It's concerning when those responsible for food preparation lack essential knowledge about dietary requirements. In the end, it's these small yet significant details that can leave a lasting impact and overshadow an otherwise pleasant experience.