Chick-fil-A

wow ! Juliet really sucks at her job and being a kind person in general! honestly this whole store sucks and the staff is so rude. i ordered a grilled spicy chicken sandwich with a gluten free bun and received a deluxe grilled sandwich with a normal bun. i drove all the way back to have it corrected. i really didnt mind assuming they would be kind about it, but i then had to wait in a 15 minuet line again, i even was accused of trying to get a free sandwich and they had to go through my entire bag just to realize it was in fact their issue and not mine. we waited for another 10 minuets to finally get the new sandwich without any apologies or a free side or free sandwich card like the one on Vamo gives out when they make a mistake. They were genuinely so rude me and my boyfriend drove away with a completely ruined mood and felt like it was a huge waste of time but just let it go... today i went back to get the same spicy grilled sandwich with gluten free bun and was AGAIN given a regular grilled sandwich with no bun at all. i waited 15 minuets for my food to come out even after a 10 minuet drive so it was frustrating having to go back again for the exact same issue. but i went back and waited in the very long disorganized line and again accused of trying to get a free sandwich, they had to go through my whole bag and kept sending out the same poor highschooler out to grab the sticker, then again to get the bag, then again to get the sandwich, then again to give me the new sandwich. i didnt receive any free card for my now 30 minuet wait because of THEIR mistake. so i decided to call the store and spoke with Juliet (maybe julia idk) and wow! she is a really bad shift supervisor! i feel so bad for whatever highschoolers are stuck dealing with her on their shift. she was rude, condescending and when i explained the situation basically accused me of trying to get a free sandwich again and offered a very fake apologies and said nothing further. i asked her for some type of refund or free meal card considering i have waisted now over half an hour dealing with THEIR mistake thats now happened 2 days in a row. she said she can offer an apology and thats all. look. i used to work as a shift supervisor at starbucks and many other little places throughout my years so i completely understand the balance of trying to make the customer happy while also making your boss happy while also meeting company standards and policies... ALL while getting paid a completely unlivable wage... i get it. i really didnt mind going back, i understand people make mistakes and i always appreciated when people were patient with me at starbucks when me or my team made a mistake. i also offered them a free drink and a very genuine apology because i understand we all live busy lives. but juliet not only was just completely bad at her job and customer service but she was honestly just a mean, condescending rude and un kind person. she doesn't deserve to be a shift or even work at a company that preaches Christian values of kindness and love. its honestly ridiculous that i had to fight for a damn free meal card when this location always screws something up and is wasting now hours of my life. i could honestly go on and on about how horrible this experience with juliet was but if the owner or regional manager is seeing this, you should understand by now there is an issue with this branch and the people you have running it when your not there. i just wanted a kind interaction and maybe a free lemonade card or something simple to make up for all the wasted time. instead i get a cold sandwich 30 minuets later that i should have gotten in the first place. and juliet, fix your attitude. your a grown adult capable of being kind. you messed up, take accountability and move on like a mature woman. instead of being condescending because you hate your life and your job. grow up.

Great food, they forgot my gluten-free bun