China Palace Arundel

Really Disappointed. I wanted to treat my elderly parents who wanted a good Chinese meal. At 92 Dad is not very steady on his feet and Mum is Celiac and obviously requires gluten free. I rang the day before to ensure that both of these issues could be catered for. I was told there are only 3 steps to get into the restaurant and we would only have to speak to the waiter on arrival regarding the dietary issues. The fact is there are only three steps into the restaurant but then after that there are numerous steps inside as the building is on a variety of levels. As regards the dietary needs we were told that I should have called ahead of time (which I did) and that all of the food was now marinating and initially there was nothing available. After numerous visits of the waiter who didn’t seem to have a clue, eventually the manager came over and gave my mother just 1 choice only and spoke to her as if this was a big favour. The entire experience was ruined from the first instance knowing that what I was told on the phone was nonsense. My advice is do not go here if you have any disabilities.

2nd visit here and William and his team couldn’t have looked after us better. Great table, lovely wine and fantastic food and the way William personally ensured my sister who’s Gluten intolerant had a specific meal made just for her was so very appreciated - will be back again and would so so recommend