Chipotle Mexican Grill

Absolutely horrendous customer service. If you have any type of allergy or intolerance, steer clear. We went in and followed the direction to tell the staff about food allergies. I have celiac and am lactose intolerant. The person who we worked with first seemed annoyed immediately. They explained that they couldn’t promise safety from dairy - which is fair - and I stated that I understood and that gluten was the bigger issue. She then asked what I would like her to do with an annoyed tone. This has never been my experience at ANY Chipotle. We put in the order and were shocked to see no surfaces wipes, no gloves changed and absolutely no effort at all to keep my food even remotely safe. In other locations? The protocol is far different. We expressed our concerns to the cashier and told them I could not eat the food. They smirked at us and gave us our total. Zero effort to make anything right. We threw the food into the garbage and left. There was no excuse for this. They were not so busy that this was a huge ask. If you cannot accommodate allergies, just be honest. That was $27 we could have taken elsewhere.

Very willing to change gloves and go in the back for food for gluten free meals.