Chipotle Mexican Grill

Clean , friendly and the managers are wonderful. Chipotle, as a company bugs me in that the promo codes always seem to not work, no matter what. only, app only, in-store, inside, outside, upside down, you can't seem to get them to be accepted. The managers make things "right". Freya, an employee in Groton, makes going there a joy with her friendliness and being ready to serve and serving well. The owners take pride in their franchise ownership and that too, is to be commended. People make mistakes, and yes, I know things have changed since the original owner of Chipotle sold out, but this establishment has stayed true, as much as possible to the original business motto and model. Oh, and they do the Gluten-free prep in their manual well, I know we watch every time. Thank you, local Chipotle.

I have celiac and one of the managers Ted made sure my order was completed without an cross contamination. It is rare to be able to eat out so I want to say thank you for Ted and the team for helping me feel welcomed and listening to my concerns! Best customer service experience ever.