Chipotle Mexican Grill

I'll start by saying that I am Chipotle fan and frequent several different locations in the Fort Worth area. However, this one is by far the worst in the area. When they do get your order correct (which is rare), the food is standard Chipotle, but there are too many times that I have to ask for more meat, cheese, rice, or salsa so that I can have a standard portion or I have to get something else because they cannot cook quickly enough to handle a small rush. These are basics of restaurant management. Lastly, my brother suffers from Celiac disease which prevents him from eating gluten. While there is some inevitable cross contamination, their corporate office when asked what to do instructed my brother to ask the first person at the bar to change their gloves and follow him down the line to help with this. When we ask them to do this here, the girl and the partner refused as it was a waste of gloves. The manager reluctantly put gloves on and took care of this. This is an abomination of customer service.

If you need a gluten free item, make sure to try a Bowl. All of their meat is gluten free! Don't forget to try their Chips and Guacamole. Yum!