Chop, give yourselves a pat on the back. You nailed our dining experience last night. Where do I begin?
My partner has celiac disease. She has a severe allergy to gluten and wheat. Consuming even the smallest bit of it can send her to hospital. When we advised our server, Sarah M of this, she assured us that they would take every precaution to ensure my partner's health and safety. We didn't know what we were in store for though.
Rewind. We went to Chop during their Happy Hour where they have discounted drinks and food. We were seat ed about 5 minutes before Happy Hour ends. When we told Sarah we wanted some Happy Hour drinks, she offered to load in multiple drink order before the cutoff time and then she would just fill the orders and bring them when we needed our next drink. We ordered 2 glass of wine each. Sarah brought the first round promptly. We also ordered the chili garlic shrimp appetizer from the Happy Hour menu. This dish comes with a piece of bread and we asked to omit the bread to keep the dish gluten-safe. We also put in our entrée orders at that time.
Another server, who we later learned was named Hannah (or Hanna) brought our appetizer and was very specific to tell us that it was gluten-free. Much to our surprise, they added a gluten-free bun to the dish to replace the ciabatta bread that the dish usually comes with.
Fast forward. Entrées arrive. They were great. Again, Hanna(h) delivered them and noted that the kitchen was very particular about knowing of my partner's gluten allergy.
On one of our usual server, Sarah's, returns to our table, we learned that Sarah was not even allowed to bring our food orders to our table because she was handling other people's food. They designated Hanna(h) to deliver our food in order to ensure my partner didn't accidentally come into contact with gluten. WE HAVE NEVER SEEN A RESTAURANT DO THIS! We were very very impressed. So much so, that we felt compelled to chat with a manager after we paid our bill to express how phenomenal of an experience we had.
We will return to Chop. Next time, we'll arrive earlier to take more advantage of the Happy Hour discounts. We can only hope that we have Sarah and Hanna(h) serve us again.