I don't understand the bad reviews about Contessa. I've been to this restaurant twice. The first time, it was for date night with my husband. It's true that reservations are hard to make especially for large groups, but since it was just the two for us, I was able to score a table in the early evening before the dinner rush. Maybe that was lucky because the service was impeccable and the food was amazing. The potatoes were hot and crisps, the polenta was so creamy and the chicken was nice and juicy. This first visit prompted me to host a large group dinner for a special celebration. The wine room upstairs offers an intimate celebration space with great views over the Boston Common. Everything, from the planning, to the menu, to the service, to the atmosphere was FANTASTIC! Jessica the manager helped me with the planning. She allowed me to visit the space before booking, reviewed the menu options, and was clear on pricing and payment process. She decorated the room according to my request, printed a customized menu with my company logo, and made sure everything was ready for the special day. They made accommodations for a disabled guests (a service elevator is available), a gluten-free guest and a vegetarian guest. The drinks kept flowing, the food came out pipping hot, fresh, and flavorful, the wait staff was professional and on top of everything, nothing was missing. Since I didn't have to worry about anything, I was able to enjoy the evening with my guests.
My entire experience with Contessa has been excellent, and I hope that others will have the same experience too.