Crust Simply Italian Scottsdale

If you have allergies, do NOT trust this place. I usually do not feel the need to leave bad reviews but I was very disappointed yesterday with Crust. My boyfriend and I went out to eat for his birthday and I have a wheat, nut, and tomato allergy so before even going there, we called to make sure their Alfredo sauce was wheat free (which I applaud them for having a gf alfredo sauce, not everywhere does). When we got there, I made sure with our waitress that the gluten free pizza crust was nut free as well and told her about my allergies and she reassured me that they have an amazing gluten free crust and they truly sounded like they care. Two big things: the manager (I believe it was the manager) brought us our food and asked if we needed anything else, we asked for parmesan, she brings us a parmesan container and the lid was disgustingly dirty with tomato sauce squished on it. I had my boyfriend touch the container, take the lid off, look inside to make sure it looked safe, and then he poured some on my pizza. I was then about to take a first bite, and noticed tomato sauce where the pizza cutter had touched. It wasn't just a little either, the tomato was in between every slice and very obvious which I am glad it was obvious because I would've gotten very sick. We also looked around, it was not busy when we arrived and we had the only two pizzas in sight so I found it safe to assume they used the same pizza cutter they used on a gluten containing tomato based pizza to cut my gluten free tomato free pizza. Double whammy and not food safe at all. I let the waitress know and she apologized and offered to have them remake it but once my trust is broken with a restaurant that seemed to understand me at first, that trust cannot be rebuilt. So I sat there and drank my drinks while my boyfriend enjoyed his birthday lunch alone. Our waitress asked the chef in the kitchen if he used the same pizza cutter which he replied that he couldn't remember. The manager came out and offered to get me a salad or anything else but I turned it down because I cannot trust this kitchen to care about allergies after I was very clear with my waitress to begin with. I was then offered the gluten free dessert which is chocolate peanut butter cake, a nut product, which made me feel quite uncomfortable as I noted at the beginning that that was an allergy. The waitress was very sweet, but terrible experience for someone with allergies and the manager did not even say that she would have a talk with the kitchen or ensure they would work on their knowledge of safe allergen-friendly food handling. I have worked in a kitchen before and I know allergies are difficult to deal with sometimes, but it is not that hard to use more precaution and cleanliness to ensure better safety. This was a slower early lunch time as well, if they had a packed house, I could see and understand the mistakes, but when there's not many people, these simple mistakes should not happen and are inexcusable. The nice waitress is the only reason this review is getting more than one star, the decorations were cute too, but that was about the only good thing we experienced.

Horrible service and didn’t have a ton of gluten free options. Pasta was the worst gluten free pasta!! Sausage that I added with it was dry and almost burned. Wouldn’t recommend.

Finding good gluten-free food is the struggle of a lifetime and Crust Simply took all the work out of it. You could could get any of the pizzas and any of the pasta options in gluten free. I did the Chicken Marsala and you honestly couldn't even tell it was GF, it was so good. I loved the ambiance of the patio seating, our server was a ball of delightful, positive energy, and we just really enjoyed the whole vibe.