Culver’s

I love the burgers here but the customer service is seriously lacking and the manger is extremely rude. Over my past 5 orders they have forgotten toppings, sides, and condiments. I’m a celiac and can’t eat gluten and this is one of the rare places who offer gluten free buns at an extra price. It’s already crappy I have to already pay more for a allergy but on top of that they never give me ketchup, or mayonnaise even when I ask multiple times to please put it in the bag. since my gluten free bun comes in a plastic wrapping they don’t put the condiments on the burger even tho I’ve asked them too they said they can put it in the bag and then never do! I’ve gotten a couple deluxe burgers missing onions, missing lettuce, missing ordered and paid for bacon on the burger. I’ve gone back through the drive thru because let’s be honest no one wants to eat a dry burger. Tonight I went through the drive thru after driving 20 minutes to get it and asked the girl three times for ketchup and even asked her if she put some in my bag and paid extra for two ranches and then I get home to no ketchup no mayonnaise and a burger with no lettuce or onion. I called the manager and was very respectful and said hi I was just there 25 minutes ago and ordered food, I ordered a deluxe gluten free burger and they gave me no ketchup or the ranch I paid for and my burger was missing lettuce and onion. And if I could come back tomorrow and get a remake cause this is like the 6th time it’s happened. He then told me I could come back right now when they close in 25 minutes and I’m 20 minutes away. He said he didn’t care there was no one above him to talk to and hung up on me. He was very rude, very disrespectful and I’m sick of them forgetting my items. Sucks cause food is good. Management is horrible and it seems like there’s multiple people having this issue. I work across the parking lot from them and eat there on my lunch sucks they’re gonna lose a almost daily customer over remaking a single burger. Do better

Great burgers, clean restaurant. Gluten-free buns are available for people with gluten or wheat allergies.