Davio's Northern Italian Steakhouse

Wonderful Food, Wonderful Customer Service Davio’s is a great place for a special meal, especially if one (like me) is allergic to wheat. They have wonderful gluten-free options while satisfying that steak-house craving. The soups and salads are superb, the special appetizers are excellent (I had the glute-free lobster gnocchi one night, and the lollipop lamb chops another), and the mains never let us down (steak, and cod on risotto). Also the cocktails are wonderful - I especially like that they have Keel Vodka available for martini’s. Keel is a local vodka with a lower alcohol, which is nice if one wants wine with dinner. And, most importantly, the customer service is great. A cautionary tale for all who enjoy dining out - if you are not happy with a meal or service - let the management know via a simple talk, a call, or an email. We went to dinner on a Sunday and our main took over 2 hours to arrive at our table, which we promptly had packed to take home (we were exhausted and no longer hungry). We paid our check (with a healthy tip, because it was not fault of the waitstaff), and left. I wrote to the management then next day, with a copy of my receipt, and an explaining the situation. I asked for nothing in return other than a response. I like Davio's, and I’m happy they are doing well, but I want to assure that my future meals are excellent even if it’s a busy night. I mistakenly assumed the glitch was that the kitchen could not keep up with individual diners as well as larger groups in scheduled events. I received a prompt response to my email and spoke to the general manager who told me that actually a lot of staff had called in sick with the flu/allergies that day. Even so, she acknowledged the lack of attention we received - with such delays, someone in management should have come to the individual tables to offer an explanation. She invited us back to make things right. We did return a few days later and had a wonderful meal. Obviously she’d spoken to the staff - as all were very attentive. And she comp'd us a few items off our meal, as a thank you for reaching out. The lesson: Never assume and never write a bad review before telling management about your concerns - it’s the kind thing to do, and the right thing to do. We will be back at Davio’s soon - the rose wine flights are a nice summer treat.

This was my first visit. We scheduled our dinner before knew there was an event. However, we had no problem with parking (lot 23). The service, food, and drinks were excellent. I am gluten and dairy sensitive and enjoyed all my food options. I had the tuna tar tar, sea salt potato, mushrooms, steak.