I never write reviews or make complaints, as it’s just not my thing to do. But on this occasion, I feel like I need to express what a bad experience I had today.
We had a booking at 7:30, our table was not ready. 15 minutes later, we got sat at the far end of the ‘bar’ area for our meal. I will list all of the complaints I have throughout -
-It was absolutely freezing in there, no heating and the doors left wide open.
-The complimentary bread was not served until our starters (late)
-we waited 1 hour and 15 minutes roughly for our starters to even be served.
-we asked for gluten free bread, no one came back to us.
-we were served a main meal with our starters, of which this was not requested.
-we got given the wrong drinks.
-the rice dish for my friends meal did not arrive until prompted.
-the waiter spilled the drink over my friend’s jacket and didn't bother apologising or helping to clear it up.
-We got ignored 4 times by our waiter after we had made a general complaint to the manager of the ‘overall service’. Of which the waiter then comes over to say it was his ‘tactics’ - to ignore us?! At this point I was absolutely shocked. With that, the manager walks off and doesn’t even come back. I have never, ever had such bad service in a restaurant.
I will never be going back to this restaurant, they have gone down hill massively. I am some what pleased to read I am not the only one who has had this bad experience - as at least it wasn’t just me!!!
Please, please think twice before going to Deroka. I would not recommend unless it’s a weekday when they are not busy!!!!