Domino's Pizza - Derby - Mickleover

We have ordered domino’s from this branch in the past with no issues. However, this time we made our order online as usual. One of our pizzas had to be gluten free, and we wanted plant based cheese to be used. The website doesn’t let you select both options, and there is no where for you to provide further details to the kitchen (bizarre!!). I ordered the pizza as gluten free online, as soon as I placed the ordered and received an order number, I rang the branch to make my cheese request and the lady I spoke to said this was not a problem and she would get this arranged. About 25 minutes later, I received a phone call from ‘a manager visiting this branch’ who said that they had made the pizza using normal cheese but had picked up the request after making it. He said our request would not be possible as he was not allowed to do this, giving excuses such as ‘we need to look after our customers’ and he Domino’s we’re not allowed to amend the online order. I told him the website did not give me the option to which he agreed the website did not have this capability. He said the only options we had was to have the normal cheese (not an option for us due to dairy allergies) or have no cheese at all on the pizza (yuck!). He didn’t not offer a refund of any type. He was overall very rude and had a take it or leave it attitude. With our hands being tied, and very hungry, I just said to make it without the cheese. He acknowledged this then quick hung up the phone very rudely. The pizzas then arrived after another 25 minute wait (it was an hour in total before receiving the food!). The cheeseless gluten free pizza as you can imagine was disgusting and inedible. The rest of the pizzas were fine. Our gluten free family member just went to bed hungry. I’m so disappointed with this treatment by domino’s, I have been ordering food from domino’s for 15+ years and spent 1000’s with them over the years. However no more I will find another place, AVOID AVOID AVOID