Domino's Pizza

I have celiac, and I frequently order a philly cheesesteak pizza on gluten free crust, because let's face it GF crust doesn't taste great, but the philly cheese seems to make it better. I normally place my order on the Domino's app, but the app kept crashing after multiple attempts to check out. I called the store to place my order directly. I assume that the person who answered was a newer employee because I had to coach him through how to take an order over the phone. When I explained that I had a coupon for a small GF pizza for $9.99 he struggled to find the coupon. He placed me on hold without warning and left me waiting for over five minutes. When he came back on the phone, he explained he was going to use another coupon that had the same dollar amount. I explained I wasn't okay with that because the pizza needed to be GF, and I didn't trust that somebody would make what I wanted to order with the right coupon attached. He then put me on hold for the second time without warning, because I was at work, and had already been on the phone for almost seven minutes, I couldn't wait any longer and I hung up. I was finally able to place my order through the Domino's website. For some reason, even though I selected a coupon for a GF crust, it allowed me to place the order with a hand tossed crust. When my pizza arrived, I almost ate it and realized it looked way too good to be GF. I called the store to explain the mistake. The store manager informed me that she was aware of people with gluten allergies because she knew somebody with one. She also admitted that she had been helping this newer employee attempt to take my order and find the coupon and explained that I had been very rude when I hung up on him. She also told me she saw my order come through and knew that I needed a GF pizza but chose to make it as a hand tossed since that is what I mistakenly ordered. She also explained that she was happy to send out a new pizza, but I would have to pay for it since it was my mistake. Initially, I was frustrated that she wasn't willing to correct the pizza even if I had been the one to select the wrong type of crust. Then I realized she was aware of the situation and knew which pizza I had been attempting to order. A simple phone call to confirm is all it would have taken to avoid this whole incident. However, she felt it was more important to "teach me a lesson" by sending me exactly what I ordered. I'm sorry, but if you are aware of what happens to someone with celiac when they eat gluten then you wouldn't attempt to teach them a lesson by sending them a gluten pizza. When someone with ciliac eats wheat, it kills their intestines permanently, there's no coming back from that. You don't teach somebody a lesson by messing with their health. I will never be returning to this Domino's, again, and I would advise anybody who cares about their health or customer service in general to do the same.

I've been in this location a couple times for take out, but my household mostly orders delivery. Everything from glutenfree pizza, to hot wings, to dips, to salads, to sandos... It's all pretty decent grub for the couponed prices. It's Dominoes. What's not to love? HOWEVER, what makes this location stand out apart from all the others in the valley is their bad@$$ team! I've tried different locations, but this one (over the last two years) has been the most consistent, the quickest, and the hottest on arrival. I think I had one issue last year where they forgot a dip cup, but they immediately fixed it as soon as I pointed it out. Other than that, they've been a tested staple of this household, even as our dietary needs have changed. Every time I've put in a special request or a weird combo, they haven't missed. If you've got a choice, try to use the Fairview location for your pizza needs. They seem to have figured things out!