Ego at The Fox Cub, Little Hoole

Staff were really lovely and helpful, the food was delicious and it was wonderful for me to have such a great gluten free menu. Thankyou.

My partner and myself booked a table for 3.30 on a Wednesday. Once arriving we were informed of an offer for 2 courses for 2 people for £40. My partner informed the waiting staff that she needed gluten-free and we were informed that this was not a problem. We ordered drinks straight away (lager shandy and large white wine). Unfortunately there was no labelling for gluten free so my partner had to ask. Waiting staff then had to go and ask the kitchen. (This is no concern as I'd rather be 100% sure) We ordered a prawn starter and a gluten free paté. For some reason the prawns were brought to the table by themselves and we waited a few minutes for the paté. No explanation for why they came separate. It literally felt like food was just dumped at the table with no real care. Portion sizes were okay. Paté was smaller than expected but my partner enjoyed it. 7 king prawns which I found good. Only complaint is that there was far too much chilli for my taste and prawns were slightly overcooked. We did not receive a check back during the starter. At no point did any staff even ask if we would like a drink. We finished starters and waited approximately 5 minutes for table to be cleared. We were them asked if we would like another drink. Still noone asked about the food. We both ordered steaks (1 blue, 1 medium rare) both with garlic butter. These arrived in good time. The blue steak was cooked more than the medium rare. We continued to eat as at this point we realised that staff were too busy talking between themselves instead of ensuring customers were happy. We received one check back as we were almost finished. Steak was okay but over cooked. Chips were standard, onion rings were very greasy. We decided to stay for a dessert as we don't get to eat our often. Server took our order and again received in good time. Again no check back. We could hear staff talking between themselves from around the corner from our table. Nothing obscene but still unprofessional. We then waited for almost 10 minutes for our table to be cleared. We asked for the bill and paid up. Women did not ask how anything was and appeared very uninterested. Overall food was okay but service was appalling. For the price I wish we had gone elsewhere as I've had better service at chain microwave pubs Just to update, my partner started with diarrhoea about 2 hours ago and I have just started with the same. The only thing we have eaten today is from this restaurant. I expect a response as soon as possible

Absolutely lovely place. Great options for gluten free. Loved that the bar area is dog friendly. Very child friendly, my daughter had the pizza and she got to put it together herself before it went in the oven, a nice little touch! Great service, will definitely be back.