I love their food, and it's always very good. However, I have celiacs disease and when I go there and ask that the food preparers wash their hands and change gloves before handling my food, they always become very combative and rude to me. I've had cashiers argue with me about my own dietary restrictions, saying things like "They're not going to put their hand in your food, you'll be fine" and I've ever had several eye rolls and audible groans of irritation. This all has been very frustrating as the company advertises gluten free food as a large feature of their menu, but I'm always very scared to go there as I'm treated very poorly when I do. I'd love to eat there more often, but I just don't feel comfortable eating somewhere where the staff is not even willing to make simple accommodations for a severe medical condition.