FATÉRI - Vida sem glúten

Terrible service. I gave up and left. I went there last Monday, June 30th, with my boyfriend, and honestly, it was the last straw. I always went to the restaurant because of the gluten-free options, but the service, which was already bad, keeps getting worse. The waitresses are always unfriendly, without a smile on their faces, with an unfriendly expression, as if they were doing me a favor by serving me. In addition, their slovenliness in their appearance draws attention: messy hair, unkempt clothes, an expression of someone who seems to not want to be there. This time, I wasn't even served. I went in with my umbrella (dry, by the way, since it was just drizzling), stood in front of the counter and the waitress, a short girl, who I've seen working there for a long time, just looked me up and down, paying more attention to the umbrella than to me. She didn't even say "good afternoon", didn't ask if I needed help, absolutely nothing. I felt so bad about that cold reception and those dirty looks that I gave up on eating anything and left. And the most unbelievable thing: she saw us leaving and didn't even ask if there was a problem or if I needed anything. It's sad, because it was the only place in Santos where I could find some gluten-free options, but I'm not going to spend my money in a place where I'm not treated well. On top of everything, the waitresses don't even have badges or identification, which makes communication and direct feedback even more difficult. I work in employee training and development and I think it's unacceptable for a company to allow this type of service to happen. Either the company provides adequate training for these waitresses or, if there's no improvement, the right thing to do would be to replace them. Customer service is the calling card of any business and, in this case, it's terrible. Unfortunately, as long as these people remain in the service, my boyfriend and I won't be going back. Never again.

It was, in my opinion, one of the best gluten-free options in the state of São Paulo, but they changed the proportions and recipes of the products. I made a purchase on 05/16, among the products, the Éclair (previously sold as a bomb) and the mousse pie. I received the Éclair measuring approximately 10cm x 3cm. Despite the name being changed, it could have been reported that the size had also changed, especially for customers who were already familiar with the old products. The flavor is still good. The mousse pie, which was previously divine and in good proportions, I received a cake with mousse frosting, approximately 8cm x 4cm. There was no information about a change in recipe/size, and the image on the menu where I made the purchase was exactly the pie they sold before. I questioned the store staff and was informed that due to costs, sizes and recipes had been changed. We do not want the store to lose profits, but customers need to have clear information about what they are buying and what they will receive. This did not happen in my case. They said they would pass on the information. Owner, after 10 days, I still haven't heard back. A shame, because it was an excellent option for those with dietary restrictions. In the photo, the pies with a stick ((because we were going to sing happy birthday with them) (from a previous purchase)), the image of the menu and the one received, both on 05/16. A bomb from a previous purchase x purchase on 05/16.

Great choice for celiacs like me or even for those with allergies and gluten intolerance. Sweets, pizzas and savory snacks, tasty and free from cross-contamination. I highly recommend it.