“Disappointment and indignation: a gluten-free pizza was denied for my daughter”
What happened to me today deserves to be told, not out of anger, but out of principle. I went to this place to order a gluten-free pizza to go for my daughter, who is celiac. The answer was a dry and annoyed NO, they only want it at the table.
If a takeaway is requested, it is because perhaps you are in a hurry.
Anyway, we are not talking about an extravagant request, but about the health of a young girl. Finding yourself faced with such a cold refusal, without empathy, is something that leaves you truly bitter.
We live in a period in which attention to food intolerances should be the norm, not an exception. Instead today we felt treated with condescension, as if our request was annoying. It is not just poor customer management: it is a lack of respect towards all the people who, by necessity and not by choice, must follow a gluten-free diet.
For the protection of my daughter and all other celiac people, I will proceed to report the incident to the Italian Celiac Association, so that they can take note of the type of welcome reserved in this place.
Celiac disease is not a whim. And those who work in the restaurant industry should know this well.