We love discovering charming places when we arrive in a new city.
We arrived in Santa Cruz looking for a place to have breakfast with a varied and nutritious menu, since we are on a gluten-free, sugar-free, and lactose-free diet. We searched on Google and Finde Café appeared.
We arrived and we loved the atmosphere of the place and we were even more captivated when we were able to enter the premises with our pet.
We said "they will understand us here."
Well, they only half understood us, since the employee and the manager couldn't tell us if the soy drink had sugar (or similar), and the nicest thing about it was that I went to the bar to look at the ingredients on the container and, yes, it had sugar, so at the same bar I canceled the glass of soy drink.
Two minutes later the waitress arrives with the glass of soy, and tells me that her manager told her "that since I had already served it and heated it up, I had to put it on myself."
He brings us the brunch we ordered that had scrambled eggs with bacon, avocado, cherry tomatoes... When we tried the scrambled eggs... SURPRISEAA it had dairy, cream. When we had told the waitress that we did not drink any milk or derivatives. We call the waitress and tell her, she confirms that the scrambled egg has cream, she turns around and doesn't tell us anything else.
Given this behavior, we asked to speak with the owner, who very kindly assisted us, we explained to him about the soy drink, the cream and the lack of empathy of his employee and manager in the face of dietary restrictions. He understands everything, says that his employees have not solved the solution correctly, talks to them and brings us scrambled eggs without cream.
But, a place that exudes class and seriousness, was left halfway in its corrective action, where it failed to remove the glass of sweetened soy drink and not charge for it.
Since the last surprise came when we saw the cash receipt, they charged us for a glass of soy drink that we did not drink since they imposed it on us for not assuming their responsibility for not reading the labels of the products that they themselves offer.
Wanting to be within a category of "new and conscious food" establishment REQUIRES STAFF with open minds and eagerness to learn everything about the product offered on their menu. And that concern would have to be throughout the entire scale of your company structure.
Thank you very much for responding!
Surely they will achieve their goals!!