Firehouse Subs Richmond Avenue

We ordered online while on a road trip. My husband is limited to what he can eat as he is gluten free and allergic. Ordering online was simple and easy-we had no problem with that. We arrived and I had to get in line for a fountain drink I forgot to add the order. I saw the cherry limeade and was excited to try it out for the first time. I order after a short wait and attempted to paid. The woman at the register (whose name badge said manager) told me my card was declined. I don't know what she did but my bank card worked fine before and after that which leads me to believe that was an error. I didn't get the lime for my drink and the cherry limeade at the free style was disgusting. It tasted like cherry syrup. I went to get our bag of food and found only the sandwiches. They failed to include the 3 kids drinks, 3 kids sides, and my husband's chips. There were 4 employees working but it seemed very chaotic. I finally asked someone where my missing items were at and he went in search of everything. He came back with a brownie, cookie, and 3 fountain cups. Apparently, you have to go find your own chips and the kids apple juice and chocolate milk I ordered were not available. So my kids ended up with fountain drinks. I then took the food out to the car and started distributing to our hungry family of 5. I handed my husband's sub to him and we found it was not on gluten free bread but regular. On top of paying $2 extra for the gf sub bun receiving anything else could make my husband sick and land him in the BR during our road trip. Not very desirable. I went inside AGAIN and told them it was not a gf bun. The manager apologized and said they would remake it. The kid who made the mistake said "oh, I forgot to put it on a gf bun." No apology. I told him that could make someone sick and he needed to pay attention to that. No response. After waiting 10 minutes I left with my husband's correct sub. We started driving down the road when I finally opened mine. Of course, mine was wrong as well. I paid extra for turkey, in addition to my ham, which was left off. There was no mayo and my sandwich was dry. My husband offered to turn around but I told him to keep driving. Horrible experience! I would not return. This seems really sad to me as this was our first time at firehouse and I was expecting more especially since husband is a firefighter/medic. First impressions are lasting.