Frank & Gino's Grill & Pasta House

Extremely disappointing. My family and I ate here about a month ago and the food was great, we were so excited to come back tonight but unfortunately it was a very different experience this time around. The hostess was super sweet, but our waitress came and didn’t even introduce herself. Just “what would you like for drinks”. I don’t even know that she said hi. It was just abrupt and unwelcoming. We then ordered the arancini as an appetizer for my daughter and it was frozen in the middle. We let our server know and she replaced them. No big deal. They were busy and I get that mistakes happen. We then proceeded to wait 45 minutes for our mains. Which again, they’re busy. I get it and it wouldn’t have bothered me to wait if the food was good. But the food finally came and my daughter’s pasta had very obviously been sitting under a heat lamp for quite some time and my partner picked a large chunk of onion peel out of one of his onion rings. When he asked for more ketchup it didn’t come. But the worst of all was my pizza. I ordered gluten free crust which I understand comes frozen but there’s no way anyone thawed it or even attempted to. It was soggy and uncooked when it arrived. I could tell from first glance that it wasn’t cooked and as a server myself, I’m not sure how our server didn’t send it back the minute she saw it. They clearly slapped on some toppings and threw it in the oven on broil so it at least looked a little brown on the top but the bottom was completely uncooked. I didn’t eat it and I didn’t even bother to complain. No one asked why I didn’t eat it, if it was good.. nothing. Incredibly disappointing. We won’t be back.

I freaking LOVE this place!! The best food and drinks ESPECIALLY since I have celiac disease. Trust me, if you can't eat gluten, you CAN get the chicken parm (Plus other options) and it is freaking delish *chefs kiss*. I usually get the same waiter and I'm low key obsessed with him, he has the best vibes and I want to be his bestie. Seriously, the food, the service, just everything about this place is incredible. I like this place so much that I book my reservations days in advance of when I'm in the area. For sure, check it out. I am fussy and love this place!