Fresh Kitchen + Juice Bar

I visited Fresh on Bloor street west on a quiet evening. Despite being an old patron at front street location, I gave a call prior to visiting since it was my first time at bloor street location. I am vegan, and allergic to gluten and soy and wished to eat something on the appetizer side. I ordered a soup and poutine which had topping of cheese sauce and miso gravy. Being allergic to soy, I requested to give only fries with cheese sauce. To my dismay, when the poutine arrived - it was a plate of completely SOGGY and COLD fries on one side and a lump of dry cheese ( it was not even shreeded cheese- just a lump) dumped on another side. Honestly, I was offended to even look at it and how a kitchen is called a kitchen ( of a plant based restaurant) and chef are called chef? I checked with server- was it not suppose to be cheese sauce - he very proudly mentioned that “ maybe if there was miso gravy, the cheese had melted to become cheese sauce”!!! REALLY ?? I was again offended even to discuss or argue about it as that soggy cheap cold fries with lump of dry cheese WAS NOT worth my time when I already wasted money. Just an advise - if you really want to hire people who read the books and work in your kitchen- you may want to pickup college or school kids who may do a better job and likely be creative - but please do not offend patrons to waste their money on a plant based restaurant run by “ culinary chefs”! A total shame that one cannot get normal fries right. The soup was another disaster! No thank you!

I love Fresh! All locations are great. I'm a very regular customer and have been going to them for 20+ years. Staff are always helpful, very knowledgeable about the food, kind, and willing to accommodate my needs - I'm sensitive to wheat. The food is delicious! The variety is great, the quality is astounding, and the food is so flavourful. Very creative and sometimes surprising in the mix. I only wish that they had gluten-free option for the wraps and buns; there's some truly great GF option these days, and I think it would make their customers happy to have them available. Love Fresh!