Full Stop Station

Monday around 1:30 at a slower time, I ordered ahead about 25 mins while driving through on way back to Virginia and u get there and they let me know that my food was stolen from the pick up desk. I would re organize where the pick ups are in the place to not be next to the window next to the door and next to staff by the counter instead. This set me back 25 mins, they offered a refund or remake but since I was driving I couldn’t do a refund because I was starving and have a gluten allergy so my options are limited. Really upset, P.S I own a business with 5 stars and have never left a bad review on google. Bacon was $$ for add on and was super thin and skinny. I was going to get a drink but decided not to because of the fiasco, if I was the owner or manager I would have atleast gotten the person a drink while waiting to remake. I ordered at 1:27, got there at 1:46 and it initially said 20 mins and had already been taken by someone so it’s not like I was running behind or anything! To add to this, I understand a lot of places do have a place for pick ups that are accessible for everyone but there typically not next to a door far away from staff and usually on Grubhub, Uber etc witch would mostly be drivers that would read more carefully then general public but they have pick up on clover which is where I ordered. I would definitely suggest moving the pick up spot, as a Buisness owner this hurts my brain and that was a waste of resources and money on full stops end. I Feel super bad leading a bad review for the first time!

the BEST gingerbread latte i’ve ever had. I love how their stuff is local too (milk, kombucha, food, even the artwork & items for sale). AND they have vegan/gluten free sweets! it was busy but they got through the line quickly. 👍🏼