After having a not so great experience, we appreciate the cafe taking the time to hear us and listen to our concerns
No one came over to greet us etc, had to walk in because we weren't even sure if they did table service. They finally took our order, never checked on us, refilled water etc. We paid and they charged us for a dish we didn't eat. We had to call and get a refund and they were very rude about it. Waitress seemed a bit annoyed as we had dietary requirements (gluten free/halal)
Noticeably two people who came after us were looked after well, served food promptly etc
Not gonna come back here at all, and will tell others to avoid.
UPDATE: After posting this review, there are two other POC groups that have posted around the same time as us. I recall this as well as they weren't being served as either, and they also refer to the couple I mentioned above that received their food before any of us, noticeably they were not POC.
It seems they are appropriating aspects of Asian food but reluctant to serve them when they come to their cafe.
UPDATE UPDATE: just wanted to follow up and say that we got a call back to personally apologise for the experience we had here. Its very commendable for them to want to reach out and fix the situation and we really appreciate them taking the time to understand our feedback. Sometimes in service bad days and interactions can happen and what we perceive can be different to people's intentions. Thank you for the call!