Gran Hotel Balneario de Puente Viesgo

We stayed one night at the hotel with half-board, including a thermal water circuit. The setting is fantastic, we rested, and the total feeling of relaxation we felt was priceless. If I want to highlight anything about the hotel, it's the excellent customer service. Friendly, polite, and pleasant service. At reception, in the restaurant, in the spa, and in the cafeteria in the building across the street (also in the same hotel). We felt incredible, truly. I have celiac disease and am lactose intolerant. And in the restaurant, from the moment I walked in, they told me what I could and couldn't eat. They cooked some things for me on the side, and I had so many delicious options that were perfect for me. Dinner was a buffet (they served the hot dishes), and everything seemed delicious. At the breakfast buffet, they also took my allergies into account, and I had a wide variety to choose from. This is wonderful for me, because it's not always the case, even in the best hotels. I appreciate it. The water temple is very nice. A wide variety of saunas and different jets. The pool area has natural light, making it very relaxing. There's an outdoor jacuzzi and a children's pool area with jets if you're traveling with children. I would have liked to have been informed about the specific properties of the spa waters, but otherwise, the experience was pleasant and enjoyable. We had the session at 10:00 a.m. and it wasn't too crowded, so it was great. I think it was a good time to go, because a couple told us that it was quite full the previous afternoon. Regarding the hotel, the rooms are comfortable and everything is very well-maintained and clean. One drawback is that I think the decor is stately, but it's quite dated now. All the carpeting, dark furniture, and gold moldings give the hotel a slightly outdated feel. I also got that feeling in the piano bar area. Other spaces, such as the restaurant or the area near the downstairs rooms (where we were staying), seemed more appropriate. For all these reasons, I rate my experience as very positive. We'll be back.

The incredible environment, very good room, modern and very clean, they gave you two bottles of fresh water as a welcome, in the bathroom the soaps are from the Rituals brand. The water temple takes 2 hours, we even left a little earlier, what we liked the most was the jacuzzi outside and especially since it was night. To put one downside to the spa is that there were a lot of people and you had to wait to use some things, the jacuzzis were packed! I think they don't have much control over the time at which people have to go out and a capacity should be set at each time because it is a bit overwhelming. In the Turkish and steam baths there are hoses to get wet, which is very appreciated. We had dinner at the garden a la carte restaurant, the half portions were very correct but for two people they would be short, the prices were high not to mention the bread that costs €2.5 each and a glass of Moscato (terrible) that I got 4 €.5. The desserts, considering how small they are, seem expensive to me, €7.5. I do NOT recommend Grandma's cake at all. Then we had a drink at the hotel bar, I don't recommend it either as they were very busy and closed very early. The breakfast was the best of the experience, a wide variety of products and with great quality, there was a table with only gluten-free products but BE CAREFUL for those of you who are celiacs, because I saw people putting normal bread in the toasters that are specifically for celiacs. The staff is very friendly and the place is very cozy, we will definitely repeat.