In general, “Hans im Glück” is a good place to go for burgers, but we didn't like this branch in some ways. First of all, you walk into the bar and the music is way too loud. After several requests to lower the volume, this request was unfortunately not fulfilled. The service when ordering was also not satisfactory. After a long wait, we were served by an unfriendly waitress who was unable to subsequently change details of the order, which resulted in additional costs. Overall, the staff seemed overwhelmed, even though we registered as a larger group. The change in personnel during the stay also led to complications when paying. Eyes were rolled after special requests regarding gluten intolerance. The food was okay overall, especially the burger, but it was only lukewarm and some portions were even cold.