Hacienda Colorado

I am hoping the Owner finds this review. ATTN: If you are diagnosed with celiac disease or are sensitive with food allergies - avoid this restaurant. The kitchen staff is sloppy and careless. In all fairness, I am not sure what this restaurant is like when you dine-in. Once or twice per month, I order grilled shrimp tacos to-go when I’m on my home from north academy. One time, a piece of a plastic glove was underneath one of the tacos. The manager asked me to text her a picture of it. I was worried it was a condom, but she assured me it was a glove because it looked exactly like their brand of kitchen gloves. She refunded me and promised it wouldn’t happen again. Thankfully, it didn’t. I continued getting to-go orders with no issues. However, today, I ordered the same shrimp tacos with a side cup of queso. The queso looked normal, it always comes topped with jalapeños. I seen a chunk of something but figured it was a piece of jalapeno. As I kept eating, I realized it was not jalapeños, but instead, beef (or something else, no one knows). I’m not totally sure what it is, but it looks like uncooked beef. Immediately, I called the restaurant to inform them. I wanted to know if it was chorizo or beef, or something else, and if I should prepare to get sick because I did eat part the queso surrounding it. This is when they informed me that I did “not pay enough” for my to-go order. Baro, the bartender, told me the order was $22.09. I gave him $23.00. He said, “I will be right back with your change.” I replied, “no change, thank you!” When I spoke with management, Kiera, I was told I didn’t pay him enough. I’m like, what? Why would he tell me $22.09 then tell me that he’s going to get change? They recently changed their menu and no longer serve black beans or white rice (which I always ordered) so I didn’t know if the price changed. I didn’t even think to question it since he accepted my money, then offered to get change - the remaining 91 cents. It was beyond inappropriate and insulting considering I am sitting here in a state of panic over uncooked meat in my queso. The same state of panic I was in when I found a piece of plastic glove under my taco. Not to mention, I have stage one CKD and try to avoid meat. Avoid this restaurant if you have food allergies or are celiac because I can’t imagine any requests taken seriously in the kitchen. Management needs to take a course on customer service. UCCS is nearby, perhaps the Owner can pay for their class.

Not the most authentic food, but have been going here for some time for the vegetarian fajitas, which were pretty dang good. They changed their menu and basically have nothing for vegetarians or for those who must follow gluten-free diet. I do eat fish, but their salmon was way overpriced and just did not seem like a good choice with the sides that came with it, plus I was just disappointed that they don’t respect people who are gluten-free, or vegetarian. Very disappointing. Their corporate must like losing business. I will be spreading word of this company‘s new dislike for vegetarians and people who have to suffer with gluten free diets. Too bad, because the servers here have always been pretty awesome.

The servers/hostess and staff there were amazing. The atmosphere was what you would expect from a fine dining Mexican restaurant. The food was not bad, it just wasn't very great. If the food matched the rest of the experience I would have given 5 stars. Gluten Free: the menu does not include gluten free options or items, however, the staff did great by going back and forth asking what is/isn't gluten free. (Not alot btw as they just updated their menu) So again, kudos to everyone working there, I'm sorry the selected menu does not reflect your professionalism.