Happy Bakeshop

UPDATE: The response from the owner is disingenuous and false. The employee I spoke with on the phone was the same employee I had emailed with previously about the order. There was no confusion about the status. I asked multiple times to confirm on the phone that my order would be ready for pickup on the agreed upon date and that everything was set. By the way, I called the number provided by the owner this morning with no response. I assume this reply and all the others on their other 1 star reviews are just a false attempt to save face online. As stated previously, STAY AWAY! HAPPY BAKESHOP IS NOT A HAPPY PLACE! Stay away! Similarly to what many others have noted in their 1 star reviews, I ordered and confirmed a customer cupcake order for my 6 year old daughter's birthday only to arrive to pick them up and be told they had no record of the order and would not fulfill the order. I submitted an online request for 24 puppy-themed cupcakes on Tuesday September 24th for my daughter's birthday party on Saturday the 28th. Happy bakeshop responded quickly via email to confirm the order and to ask a few additional questions, as well to to make sure I was fine picking the order up on Friday evening before the party to accommodate their bakery schedule. I called the bakery back on Wednesday the 25th at 1:30pm (I have all the phone records). I spoke with the bakery staff for 5 minutes. During this phone call I confirmed that we approved of the puppy designs they had sent, approved the flavors of the cupcakes (4 of them being gluten free), and confirmed that I would be there to pick the order up on Friday at 5:00pm the evening before the party. Before hanging up I confirmed a second time that I would be there at 5:00pm to pick up the customer order. Flash forward to Friday at 5:00pm... I arrive wife my daughter who has been excited to pick up her puppy cupcakes all day. The staff member working there told me they had no record of my order. I showed him both the email and the record of my phone call. He told me they would make it right and that he just needed to get in touch with the baker. I left him with my name and phone number. He called back about 30 minutes later and told me the baker informed him they would not actually be able to fulfill the order since "they are so busy tomorrow." Now my daughter is devastated and we are scrambling to figure out an alternative for her puppy themed party tomorrow. Shame on Happy Bakeshop. This place is anything but happy.

We ordered our gluten free cutting cake for our wedding through them and it was perfect!! It was decorated exactly how we asked, they were on time with it, and it was delicious!!