Hat Creek Burger Company

used to really like this place but lately, half of the time I place an online order they cancel it immediately saying something in my order is out of stock... my order is a little hat combo. a burger, fries and a drink. why are you open if you don't have your restaurants namesake? doesn't make much sense to me. you shouldn't offer online ordering if you are just going to cancel it immediately. their online ordering in the favor app is also broken. if you add a gluten free bun to your combo, it adds the surcharge to the drink, fries and the burger. it's cheaper to order everything separately which defeats the purpose of a combo.

I got a gluten-free bun bacon burger with fries and a strawberry shake. While I did wait to eat it to the point where the food was cold, the texture of the bun was the best gluten-free bun I have ever had, however the burger itself was lacking in flavor, but was not unpleasant. The shake was also not ideal and seemed to be almost like vanilla mixed with strawberry syrup. I want to go back again to try it while it is still warm. Entry and exit are one way only, so there is no exiting the way that you come in. The parking lot is a little narrow, and they do have a drive, through that would easily impede parking ability if the line got long.

I have celiac disease and made that clear to the cashier. They marked “gluten allergy” on my receipt, and of course I only ordered gluten free items. Started having a reaction shortly after finishing my food. This location is not safe if you have celiac disease.