HomeSlyce - Columbia

Came in on a Friday night around 9pm. There is nothing at the host stand saying to seat yourself or wait to be seated. We stood waiting before finally seating ourselves in the bar area. It was awkward. Several staff walked by us not paying us attention. They were not very busy. Not having been here before we assumed we didn’t have wait staff so we started to place our order on our phones using the QR code on the table. I wanted to get fries or an app quickly, so we flagged down a staff member asking if we we would have a server or if we are supposed to order ourselves. He said we could order on our phones and walked away. We placed an order for fries, submitted it and went back in to get food and drinks. After everything was submitted, a server stopped by our table. We said we submitted our food, she brought our drinks. Some one else brought our fries to the wrong table, when he realized it he brought them to us. I wanted salt and there wasn’t any on nearby tables so we went without. Our wings and pizza were dropped, and nobody came back. We didn’t have a beverage the entire meal, we finished it with our appetizer. Since nobody was coming by, we got back on the phone to close out our tab. We had to flag someone down to get a box. I dropped the tip down to 18%. I am typically a good tipper and didn’t even want to tip because we didn’t have anyone helping us but all that does is make me look cheap. The fries were really good. The wings were good. We tried the gluten free pizza, it was not bad but just the fact that they had it would typically bring us back. The crushed red peppers and some other spices were on the table but the jars were so gross and greasy from someone’s dirty hands, I didn’t want to use them. It didn’t seem like the condiment containers are cleaned regularly. Pretty gross and makes me nervous about the areas you can’t see when things are that dirty on the table. The food was good enough that we would have returned but with the horrible service, probably not.

Received uncooked pizza. As you can see from my pictures the dough was raw. Called them immediately and even shared video of the raw dough (the woman asked me to text a picture of the food). I requested a refund, but they offered to remake or provide a gift card instead. I doubled down and insisted on just getting my money back, they agreed. It's been 5 days and still no refund on my card. Mind you I bought other food (Gluten free pizza and wings which were fine) and only requested the money back just for this one pizza. Raw food and deceitful service, I definitely do not recommend