Hôtel Père Benoît - Restaurant Steinkeller

I got to know Father Benoît's infrastructure as part of a training course (without having to stay in a hotel, which, that said, looks good). The premises for seminars and associated services are adequate (coffee, cups, cakes renewed at each break). The staff always friendly. My dissatisfaction concerns the restaurant service for the last day. In the training formula a daily menu was imposed. Being gluten intolerant, I asked for gluten-free dishes. First day respected and on the last day, I received a dish with a pastry sheet and a sauce made from a roux. While my neighbor receives a salad supposedly for him, actually gluten-free. So I ask if my plate is gluten-free? And there, the waitress replied to me in an unacceptable tone “it’s pastry paper, it’s made with rice flour and at worst, you have your bite”. I am tolerant and I understand that we can be overwhelmed during a service (for your information the room was not full), I understand that we can forget that there is a gluten-free menu at this table , I understand that we may not know (but we find out before asserting things just to have peace, because the pastry sheets are made from wheat flour) and I start from the principle that the To err is human. But answering me like this I find it unacceptable!!! I wish I could tell this lady that we don’t choose to eat gluten free!!!

The hotel and in particular the restaurant are food intolerances and allergy friendly. The restaurant cooked me a special meal and I didn't have to explain anything the reception had well communicated my allergies to the kitchen. Also, the breakfastbuffet had fresh gluten free cake. The rooms are comfortable and clean and the price is correct.