IHOP

Had a great time this morning, Katie was very helpful with my girlfriend's gluten allergy and made sure she had a good meal as well. Will definitely come back when I'm in the area

Used to be one of my fave Ihop locations until my most recent visit. My son has gluten allergies. I ordered him a gluten free waffle combo, letting the server know my son had an allergy. And ordered myself a regular one. The waitress brought the waffles to the table, and began handing one to my son. I asked, "is that the gluten-free one, and she specifically stated yes and proceeded to hand it to my son. It looked different to me than their gluten-free waffles I'd seen, but its been awhile since we had been to an Ihop, so I went with it, trusting that the waitress wouldn't lie. I was wrong. She did. My son ended up only eating a quarter of the waffle, saying it didn't taste right and he was full. I still didn't think much of it, as he had eaten a big snack before we got there, and he tried the butter pecan syrup, instead of regular. Mind you during the course of our meal, the server was very dismissive, and rushing us. I noticed, but wasn't sure what to think of it, beyond assuming that she was likely a bit racist and didn't want to serve us... clearly In was right..... We ended up getting to go boxes, and the server brought the check. When I finally looked at the check, no gluten free waffle was ever rang up, only regular. Gf costs more. I know enough about restaurants to know that if the kitchen doesnt get a ticket for something, especially items that cost more, they're not making it. They go by the ticket. She ordered regular waffles for both of us. I called the manager over and after looking at my son's waffle, he also confirmed that it definitely was not the GF version. What's angering, is not that she made a mistake. That honestly was no big deal because it could've been corrected. My issue is that when I asked her when she came to the table to confirm, she straight up LIED. If she had forgotten, that was her opportunity to catch the mistake and correct it. Instead she lied and blew off the seriousness of an allergy. And was arrogant enough to believe I wouldn't notice it on the check. The manager filled out an incident report, and only took half off the bill lol. Didn't offer to remake, nothing. Was seriously ridiculous. The level of service at this location has gone down tremendously. Its a rarity I go to ihop but when I do, I drive from wherever I am, to this one. Never again.