Ike's Love & Sandwiches

Had a gluten free bun and lots of sandwich choices

To preface my 3-star review, I want to say the food tasted great, and we will absolutely give this place another shot. However, the store lost our order, made our sandwiches, and the replacement sandwiches were both missing lettuce and tomato, despite both of us requesting the sandwiches be made "as is" which included lettuce and tomatoes. I'm happy to talk about the good first. My wife and I ordered the Hungry Owl and Pilgrim, respectively. We both agree the sandwiches tasted great. I cannot speak for the Hungry Owl, but the cranberry sauce they used for the Pilgrim was tart and sweet. I've had their vegan turkey on my own, and it is a good substitute. The sourdough was impeccable. Soft and crunchy. My wife suffers from Celiac disease, and so she has to put up with terrible gluten-free breads all the time. She says their gluten-free bread was delicious. We will 100% try this place again. That said, we placed our order on their website and were told the sandwiches would be ready in 20 minutes. When I arrived, the sandwiches weren't ready. When I asked about our food, they spent maybe 5-10 minutes trying to find out what happened. In the poor woman's defense, she was juggling my problem, another guy's messed up order, and ringing up customers. (Note: she gave the customer a free sub coupon, and the other customers didn't complaint so I imagine they were satisfied.) When she discovered our order was lost, she resubmitted the order and had them made. I was given two coupons for free sandwiches as a gracious apology. When I arrived home with our food, my wife and I discovered neither of the sandwiches had lettuce or tomato. I know mine was vegan however because we had previously purchased the same vegan turkey from the store, so no worries there. Otherwise, the sandwiches tasted great. I am not holding it against the woman who helped me (who I imagine was a manager). She did her best despite being flustered. She was a one-woman show and did amazing. I'd give her 10 stars if I could. Thank you, kind lady. TL;DR: Food was bomb and the staff were exceptional, but they lost our order and messed up the replacement although they did provide two "free sub" coupons before I left. Their gluten-free bread is delicious.