Il Gondoliere (centro)

In this restaurant, they offer the possibility of gluten-free meals. After calling my partner to find out about their knowledge of celiac disease, we decided to book. We were surprised when upon entering they did not even ask us whose name the reservation was in (which is already a bad idea, because they did not know that a person with celiac disease was going there) but that is not a problem, because I communicate my situation to the waitress and that's it. To my surprise, the waitress is new and when I point out that I want "gluten-free", she doesn't even know what I'm referring to (hiring people without training them in the business itself is very good, especially when dealing with something as dangerous as a autoimmune disease). At this point, I already knew that things were not going to end well. Finally they give us the food (a different waiter, who brought the gluten-containing plate and the gluten-free plate in the same hand, more danger of cross contamination) and when we were full, we decided to order it to go. If I pay for a dish, I want to consume it in its entirety. We called the waitress who was serving us to ask for the bill and to tell her to get it for us to take away; pizza with gluten, pasta without gluten. Before leaving, I emphasize that they put them separately, that my dish is gluten-free (since I had already seen that she was lost on the subject), to which she leaves smiling and nodding. Finally, they charge us and the girl leaves a pizza box on the table. I thought he had forgotten mine, but no. There it was. Clearly, it is not a place that can be trusted as celiacs, there is a lack of information among the staff. This opinion is not just mine, I know more people who have gone to this same place and been told "but what do you have, an intolerance or allergy?" None, gentlemen, is an autoimmune disease.

Thank you for the lovely hospitality, Giuseppe and team. Wonderful food and recommendations on the menu. Gluten free friendly also 👍🏻