Horrendous experience. We recently heard that this restaurant could cater to those with Celiac disease. So we gave it an go today!! Everyone was excited. After asking repeatedly to confirm everything is gluten free and free from cross contamination, before/during/after, we were assured it was. My 10 year old is now violently ill. I might point out that it was 2:00pm when dined and we were the only table there. All any parent of a child with Celiac asks is that a restaurant is just honest on whether they can guarantee gluten free food and possibility of cross contamination (within reason). If you can’t, we’ll bring something with us!! The severity of the reaction my son experiences is always in proportion to the amount gluten he ingests. If it’s a slight cross contamination, it’s usually a couple trips to the toilet to vomit, bit of Tylenol then he’s good. The severity of this particular attack tells me it was direct ingestion of wheat. We’re moments away from going to the hospital. To the waitress that served us and the owner of this establishment…shame on you. I wish you were here watching my child experience the effects of your neglect. Watching your child suffer like this is heartbreaking.
While I’m on it…the service was terrible too. Seeing as how we were the only table in the place, why did I have to go to the bar to tell her we were ready to order, again to order a drink, then again to ask for the bill. The Canadian guilt in me still left a 15% tip. Regret that now.
Edit to this post after the fact…Owner contacted me and refunded money. Offered up apology. He did clarify that food is prepared in same kitchen so avoidance of cross contamination cannot be guaranteed. He said staff are supposed to tell the customers this. He’s committed to retraining and educating.