Jersey Mike's Subs

5-Star shout out to Samir, Bashawda "Bea", & the Jersey Mike's team for all their hard work! Not only did they put together 130 sandwiches, they provided truly gluten free options and did it all with a smile! Thank you all for showing me good customer service still exists!! :)

The reason for the poor review is entirely bc of one employee. The older white lady with neck tattoos of prison quality who blatantly ignores the allergy protocol even after asking if it's an allergy is downright unacceptable. The first time she did it with the lettuce covered in bread crumbs I thought she just didn't know better, so James (black gentleman who absolutely ROCKS at the gluten cross contact protocol) educated her on how to only pull from the gluten free line for allergy orders. I even told her I have celiac disease and it's important for me to medically eat gluten free. She glared at me and walked away. That was the first time. It has happened several times that I, THE CUSTOMER, have to train her on how to do her own job. Today, again, she tried to pull pickles from the side literally having bread crumbs all over, highly cross contaminated. I lost my cool and told her yet AGAIN you can't do that! She of course got an attitude and told me not to be rude but at what point are you just spitefully poisoning me on purpose?! If you can't learn how to do what every other employee does perfectly then you need to be fired. I even called two hours ahead to ask them to prep pickles for the gluten free line bc I knew I would be eating lunch there. The gentleman told me it would be no problem, they prepped four lbs for the day. Yet this lady can't find four lbs of uncontaminated pickles??? Is she on drugs or something? I love Jersey Mike's but after today, if she's working I will gladly drive to another location than have to deal with her again. At this point, it's not a lack of training, it's a lack of work ethic and common sense.