We LOVE Jersey Mike's but the amount of time it takes to receive food is unacceptable. We ordered online in the hopes of getting in and out quickly because we had somewhere else to be. Unfortunately this is not the first time that we've had to wait an hour for an online order.
This needs to be made right. Waiting an hour for an order for 4 people at a fast food restaurant is unacceptable. It totally defeats the purpose of "ordering online." There was no communication as to why it was taking so long. I understand they may be short staffed but then make the decision to stop taking online orders. We watched many other customers go through the line before our order was even looked at.
Again we love Jersey Mike's and used to have a good experience every time we went. This is one of my favorite places to eat as someone with celiac, I can always eat safely without concern. They take allergies seriously which I will always appreciate. The workers used to be lovely & incredibly helpful as well as efficient.
Really at the end of the day as a customer: just don't order this to go cause there's nothing convenient about it. 👍🏻