Jintana Thai Restaurant

Amazing food, catered great for vegan & Gluten Free. Staff were lovely! Can't fault it. Look forward to coming back again

Avoid this restaurant if you have a food allergy or intolerance. As a member of our group has coeliac disease, we spent considerable time researching restaurant options in advance of our trip and booked Jintana Thai based on the extensive gluten free options advertised on its online menu. I called the restaurant before making the booking and the person who answered the phone reassured me that they could modify many more dishes on the menu to make them gluten free if we informed the waiter of our requirements on arrival. In reality, we found that the dishes marked gluten free on the online menu were not available gluten free at all and that the waiter who served us had no understanding of coeliac or food allergies. When asked for help to understand the confusing allergen menu (which had dishes marked with both ‘contains gluten’ and ‘gluten free’!) he shrugged his shoulders and told us he is ‘just the waiter’ and that the manager/chef were too busy to assist us. After waiting 25 minutes, we were assisted by a manager who confirmed that neither the online allergen menu nor the paper allergen folder were reliable and that the dishes marked gluten free were not gluten free at all. This is completely unacceptable and extremely dangerous for those with coeliac or other food allergies. Thai food generally offers many gluten free options and we found it odd that dishes which are typically gluten free, such as pad thai and chicken satay, were not safe options. The manager was apologetic and offered to have the chef prepare us a safe option which we appreciated but unfortunately the dish was not enjoyable. The service was extremely slow and disorganised. We were seated at 8pm but didn’t receive our drinks until 9:15pm. We were waiting so long to be assisted that a member of our group had time to leave the restaurant to check if other restaurants in the area had better coeliac-safe options. Unfortunately, they were all fully booked so we had to make do with the extremely limited options at Jintana Thai. All members of our group are big fans of Thai food but found Jintana Thai extremely disappointing.