We go to KB's in Hailey often and we stop at the one in McCall once or twice a year. The food is always great and their gluten free tortillas are the best. The service at both locations is always just ok. The people aren't really friendly but not necessarily rude. This time the service was bad and the food was ok. The young man running the front was rude. After every item I ordered he asked if that was everything and we have a family of 7 so clearly after the first order that wasn't everything. We found a hair in my daughter's food. I took it up and they said they'd remake it. When the kid brought it out he told us the hair was white and no one in the kitchen had white hair. Like he was trying to blame it on my daughter but she's brunette, but the hair was indeed black. The water cups had old food in them and they stunk and the plates were dirty. Probably won't be going back to that KBs.