I had ordered 2 sandwiches gluten free because I have celiac, the sandwiches were made with regular bread. I went in to the store, the worker who had made the sandwiches immediately apologize and realized the mistake taking full responsibility and quickly made me two new sandwiches and gave me two free drink tokens as well. They handled the situation perfectly and I will definitely be coming back to Kaldis more often. Thank you so much for the excellent service!! Food was great too!!!