Visited kellys with colleagues during lunch, came in with high expectations, left on a more disappointed note. Sharing my honest review with pros/cons.
Pros:
+ We were asked what drinks we want as well as what kind of water we would like (ex: carbonated).
+ Pudding and Mousse were good. ~ 9/10
+ Pizza Margarita was very good ~ 8-9/10
+ Menu had gluten free and vegetarian options
Cons:
1. Communication/ Service:
- Waitress has not asked if any of us have any allergies/ dietary restrictions
- It was difficult to approach waitress as she was not checking on us
- We had to call waitress in order to finally make an order and kellys was not even as busy
- We were told that we cannot order mains at same time as appetizers since it is hard to punch it in the system considering that we already waited for around 30mins for our orders to be even taken, we then had to wait again to place mains order.
- When mains were finally served they were not served at same time to everyone , one table got it around 10 mins earlier and even when they brought mains to 2nd table one person still had to wait for next 5mins for his main.
And I understand this can happen, in that instance waitress has to communicate it to set expectations. Basically it comes back to communication issue again.
- To add once all mains were served three people did not get any cutlery to eat with , and again we had to catch waitress since she did not bother checking on us and our experience
- Water was only refilled at the end once
- There were not enough napkins
- When time came for desserts we were not approached by waitress and we had to again make attempts to call her over and then once we managed to do it , she said that apparently dessert menu was always there just in the drinks menu.
2. Food:
- Despite it looking good on pictures most of people rated it as 6/10 where my rating would be closer to 4/10 for my dish which was Moroccan chicken with salmon add in, which tasted like poor imitation of Indian chicken curry, salmon was very good though.
- For desserts we tried all three that are presented on the menu including mousse, pudding and cheesecake. Mousse and pudding were pretty good however cheesecake was clearly in the fridge for a very long time, i tasted that.
Mousse & pudding are 8-9/10 while cheesecake closer to 2/10.
- No Vegan dessert options
3. Additional feedback/ needed improvements:
- One of the plates was dirty and we had to ask waitress to get new one
- Was hard to get waitress to bring us a bill
- It is important that waitress set right expectations and continuously communicates of any issues/ delays to avoid ruining experience
Overall, in conclusion service is at 3/10 it was bad, i got strong feeling that waitress just did not care about us neither about our experience. Food was rated 6/10 by most people while some people rated it as bad (~2-3/10).
Definitely not a place you ever want to go to unless you want overpriced poor tasting food and even worse service.