Kemuri

We normally love Kemuri and have long trusted it as a safe place to eat gluten- and dairy-free without incident, but today we had an uncharacteristic experience that I feel needs to be shared. We had a reservation for 8:00, and when we arrived the restaurant was full except our table and very busy. We were seated on time for our reservation and our waiter quickly came to take our order, but everything after that went a bit sideways. We knew what we wanted when we sat down - edamame and a gluten- and dairy-free Kemuri Platter - and ordered when the waiter came by to get our drink order. He was up front with us about not knowing much about what ingredients are and aren’t gluten free but made sure to note it on our order and told us he would trust us to tell him if something wasn’t right. It took over 30 minutes just to get our edamame, and around an hour to get the platter. When the platter arrived, there was tamago nigiri on the plate, and the two rolls had multiple ingredients containing gluten (tempura, eel sauce, and crabstick), which we did not catch until I took a bite of one. Our waiter didn’t come back for a while after, so eventually we each took a turn to try to go find him to no avail. When he did come back, we let him know about the rolls, and he immediately informed the manager. The manager came to our table and was very apologetic, pointed out that the tamago was also not gluten free, and said she would have the head sushi chef remake our rolls. The new rolls came out very quickly, but were obviously very hastily thrown together. One was filled with so much cucumber that it was comical - there were some pieces of the roll that had double the cucumber compared to the amount of fish. One of the rolls also came on a bed of seaweed salad, which is not gluten free. We were given two extra pieces of nigiri as well, which we appreciated, but my wife could only safely eat one of the rolls due to the cross contact with the seaweed salad. We had been there far over an hour by that point and just decided not to worry about it a second time, and I ate the roll she couldn’t eat. At the end of the meal, we expected to maybe have something taken off the bill for the inconvenience, but ended up paying in full. It didn’t feel worth arguing over the price of the bill after everything. I also want to note that we noted on the reservation that it was our anniversary, and it was not acknowledged at all - no one asked if we were there for a special occasion or anything and did not mention the anniversary part of the reservation. We did not leave feeling good about our visit or future visits to the restaurant during busy times.

My experience with this AMAZING SUSHI restaurant was simply put ...beyond any expectations! Most of the time, I am not able eat most sushi -due to severe gluten allergies. Kemuri is very dedicated to making sure you are under their umbrella of SAFETY! MY APPROVAL SCALE IS 1000% Ps our waiter Andrew, was excellent, answered questions and took the time to recommend options! Thank you! I wish there weren't a few states in between us. Sincerely Laura