On Cinco de Mayo, around 6:45 PM, my husband and I decided to visit your brewery to try the special Hibiscus Margarita. It was great to see Andrea, a former Envy patron, working behind the bar alongside another shorter woman with dark hair—unfortunately, I didn’t catch her name. We ordered barbacoa tacos and our first round of margaritas. It was extremely slow, yet the other bartender couldn’t even bring us our drinks, which we felt stemmed from a lack of effort. The margaritas were as advertised—made with Tres Generaciones Tequila.
My husband went to order another Hibiscus Margarita along with some queso and chips. The other bartender did bring us the queso and chips, but we were disappointed. It wasn't great to find a pile of broken chip pieces hidden under a few larger ones on top. After that, she made my husband’s Hibiscus Margarita but swapped out the Tres Generaciones tequila for Espolon tequila, which is a less expensive option. Unfortunately, after just a few sips, my husband experienced a severe allergic reaction to that tequila, and we had to leave. Luckily, we got home in time for my husband to attend to this potentially life-threatening reaction.
I want to commend Andrea, who was kind enough to comp our bill—though I believe she shouldn’t have had to take that on due to her partner’s shortcomings. If you want to thrive in a town filled with countless breweries, this is not the kind of service that will keep customers coming back. Very disappointing.
REBUTTAL TO THE OWNER’S COMMENTS: It’s truly unacceptable that you're trying to blame this situation on my husband. He does not have Celiac disease. He had no idea he was allergic to the CHEAP tequila that your bartender substituted for the Tres Generaciones tequila listed in the Hibiscus Margarita ingredients. What should have happened is that she should have come to our table to explain that you were out of the Tres Generaciones tequila and asked if an alternative would be acceptable. That is what should have been done. Cutting corners and possibly endangering someone’s life is ridiculous. She should not be serving drinks if she does not have the decency to ask the customer if a change is okay.
Perhaps, as the Owners, it's just a common practice to instruct your bartenders to use a cheaper tequila for the second drink, thinking customers won’t notice the difference. You charge the same price but incur lower costs for the business. That seems much more plausible.
Your response only solidifies the fact that we will not be back, and others should be aware of the possible practices at your brewery.