La Bartola

We had a really bad experience at this place. The menu has allergen codes; however, the codes are not placed correctly and the servers didn't care about my allergies. Don't trust the menu or their promise to respect your dietary restrictions. In addition, the menu doesn't always represent the dishes accurately. For example, if you ask for the spicy rice with pork, know that it has very little pork, almost unnoticeable. Also, the waitress said it was not that spicy, but it is. To make things worse, the server was really rude and wasn't helpful. Don't go there!!! To be more specific about the allergen codes: First, a dish that said the only allergen was gluten had as a side dish of potatoes with butter. Thus, it had dairy and was not coded.  If I hadn't asked explicitly I would not have found out. Also, they told me that there was cross contamination and there was nothing they could do about it. After insisting, they agreed to prepare the beef separately but when they brought the vegetables they had forgotten that I also couldn't have soy and they had prepared them with soy. The allergen handling is a disaster!!

Went at lunch so was quieter. Sat by the window and ordered 3 plates. I mention I'm gluten free. First the bread given wasn't GF despite mentioning. My first plate was fine but then served something that wasn't mine which had gluten, sent back, my next dish arrived fine, then waiting for ages and was asked if I wanted to pay or have anything else. Mentioned my 3rd dish hadn't arrived yet (I think it went to the table next to me when the first mistake happened, who gladly ate the free food). Waited even longer, waiter again came and asked if I wanted anything else or pay and I yet again said I still haven't had my 3rd dish. Turns out that one too had gone to the wrong table. At this point I gave up, paid for what I had eaten and left. Was there for 2 hours had 2 dishes.

NOTICE FOR CELIACS: NOT SUITABLE for allergy sufferers. Cross-contamination. Everything is probably delicious, but gluten-free is ONLY for those with intolerances.