The service was great. The line was admittedly very long because the place is super popular. It’s one of those “don’t miss” tourist things. So, when in Rome… they had people bringing water to those of us waiting in 100 degree heat. We waited and had our choices picked out. I was happily surprised they had vegan ice cream. It’s not sorbet or sherbet, it’s actual ice cream, and they can make all kinds of treats with it. They clearly mark their menu for allergens, too, including gluten, nuts, and whether an item can be made vegan. I have multiple allergies so this is very much appreciated. They also offered to scoop out of the back where there was less cross contamination when an allergy was involved, so, again much appreciated.
The reason I didn’t rate 5 stars… the ice cream wasn’t knock your socks off ice cream. It’s good, but to stand in line for 30 minutes and all the jazz, the experience didn’t match the hype to me. If you’re looking for ice cream on a hot day, this would be the best option. I wouldn’t go out of my way for it though.