We were greeted and sat down quickly by a friendly waitress but then didn't return to take our orders and kinda just forgot about us even though the restaurant was really quiet when we arrived and we were sat close to the main entrance. I was about to leave the table to ask if someone could take our orders before thankfully another waitress noticed us waiting and came over. She then had to scold the other waitress and tell her to start taking orders for other customers who were still waiting. A couple who arrived after us were waiting about 15 minutes, before they got up and left frustrated because no one came. I don't think they even noticed that they'd left. No one really seems to be actively looking to see if anyone needs anything, and were often just chatting at the bar.
We ordered the same starter, but one was required to be gluten free which wasn't an issue at all, however when they arrived they didn't specify which one was gluten free so we were a bit anxious about that. The sake was great, but we got the bento boxes for the main which were kinda just okay, not worth how expensive they are in my opinion. I've been here a few times before and the food has been great but I left feeling a little bit disappointed this time.